New · 2025 Prospectuses Available
— Five strategies, up to 112% annual return ·
Capital Preserver · Balanced Growth · Real Estate Trust · Private Wealth Index · Aggressive Equity
View 2025 Prospectuses →
General Enquiries
Used for all account and investment support. Response within 24 hours on business days.
Investor Relations
Institutional and high-net-worth investor enquiries, partnership proposals, and due diligence requests.
Compliance & Legal
Regulatory enquiries, legal notices, AML/KYC escalations, and data subject access requests.
Press & Media
Interview requests, editorial fact-checking, and media credentials. Response within 48 hours.
Get in Touch
Send a Message
Message Our Team
Complete the form below and our team will respond to your registered email. For urgent account security issues, log in to your dashboard and use the live chat feature or open a priority support ticket.
Before You Write
Many questions are answered faster by checking these resources first. If you are an existing investor, the in-dashboard support ticket system ensures your message is tied to your account for faster resolution.
Fastest Route for Account Issues
Dashboard → Support Tickets
Responses are linked to your account and handled by the same team. Average response: under 12 hours on business days.
Common Questions Already Answered
35 questions across deposits, withdrawals, KYC, investments, security, and referrals. Updated quarterly.
Strategy & Return Documentation
APY rates, fees, lock periods, and risk disclosures — all five strategies, no login required.
Support Hours
Monday – Friday
9:00am – 5:00pm
WAT (UTC+1)
Weekends
Closed
Tickets queued for Monday
Account Security
2hr Response
During business hours only
IR / Media
48hr Response
Non-critical enquiries
Security Reminder
Halofinity staff will never contact you asking for your password, OTP code, or wallet private keys. Any such request — regardless of how it appears — is fraudulent. Report it immediately to [email protected].
Departments
Send Directly to the Right Team
For faster handling, email us directly at the department address that covers your enquiry. All addresses go to the same platform but are routed to dedicated team queues.
Account & Investment Support
[email protected]
Deposit questions, withdrawal delays, KYC status, account security, OTP issues, strategy enquiries, and all standard investor support.
Investor Relations
[email protected]
Institutional investor enquiries, corporate account onboarding, large-volume position discussions, and fund management partnership proposals.
Compliance & Legal
[email protected]
AML/KYC escalations, GDPR data access requests, legal notices, regulatory enquiries, and formal complaint submissions.
Audit & Transparency
[email protected]
Requests for audit documentation, questions about the published quarterly audit reports, and independent auditor verification enquiries.
Press & Media
[email protected]
Interview requests, editorial fact-checking, journalist credentials, analyst briefings, and any request for official Halofinity statements or assets.
Security Incident Reporting
[email protected]
Suspected unauthorised account access, phishing reports, fraud attempts, and vulnerability disclosures. Include your registered email in the subject line.
Ready to Invest? Start Here.
Most questions are answered in our FAQ and prospectuses. When you are ready to commit, your account takes under five minutes to open.